Refund policy

At Cosypick, we want you to love every piece of jewellery you receive. If for any reason you are not satisfied with your purchase, we offer a 7-day return and refund policy under the conditions outlined below.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The product must be unused, unworn, and in its original condition
• The product must be returned with all original packaging, tags, and accessories
• The return request must be submitted within 7 days of delivery
• Proof of purchase or order confirmation must be provided

Cosypick reserves the right to decline return requests if the returned product does not meet the above conditions.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what was ordered, you must notify us within 48 hours of delivery.

To process such requests, customers may be required to provide:

• Order number
• Clear photos or videos of the product
• Photos of the packaging

Upon verification, Cosypick may offer a replacement or refund depending on product availability.

Refund Process

Once the returned product is received and inspected, Cosypick will notify the customer regarding the approval or rejection of the refund.

If approved, the refund will be processed within 5 to 7 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refunded amount to reflect in your bank account depending on the policies of your bank or payment provider.

Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery, approved refunds will be processed through bank transfer or other suitable payment methods after collecting the necessary bank details from the customer.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Cosypick will arrange the return shipment or reimburse the return shipping cost.

For other approved returns, customers may be responsible for the return shipping charges unless otherwise specified.

Cosypick is not responsible for items lost or damaged during return shipping arranged by the customer.

Non-Returnable Situations

Returns or refunds may not be accepted in the following cases:

• Products that have been used or worn after delivery
• Products returned without original packaging
• Items damaged due to improper use or handling
• Requests raised after the 7-day return window

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible and the return process must be followed.